The size does not fit you? Do you want another model or color?

The Zapatos specialists are ready to answer any question. Contact us (Mon-Fri 10:00 - 20:30) email: info@zapatos.co.uk and we we take care of everything!

The size does not fit?

• Request the exchange with a similar product within a maximum of 14 days from the date of receipt of the package.
• We send you the exchange package free of charge**

Do you want another Model or Color?

• Request the exchange with a different product (color) within a maximum of 14 days from the date of receipt of the package.
• We send you the exchange package for a sum of 4.99 £**
• The value of the initially purchased product will be deducted from the value of the new product chosen and the package will be sent to you.

Zapatos recommendations for changing products:

If you have decided to change the purchased product, please take into account the following aspects:

• In order to benefit from the return rights, we recommend that you return the product in the condition in which you received it: in the original packaging (box or bag), with the labels intact and the documents that accompanied it, without interfering with nothing on it, and pack the package accordingly (in paper or nylon), before handing it over to the courier.
• Also, in order to avoid the refusal of the return request, it is recommended to avoid the return of already used or damaged products, because in this case the return conditions are not met, and this will entail the payment of courier fees to returned.

Verification of returned products:

All returned products are analyzed individually, in detail, by our specialists, and the verification process is carried out in front of the surveillance cameras to ensure maximum transparency in the analysis of your return request.

Reasons why Zapatos refuses to return products:

• physical damage to the original packaging (box or bag) or the application of scotch tape directly on it due to improper packaging (in paper or nylon) made by the customer or courier (if the latter has to seal the contents of the package, if the sender does not);
• damage or soiling of the product due to improper packaging and prior damage to the original packaging;
• using the products and sending them with signs of wear or inappropriate smells.

Caution!

zapatos.co.uk reserves the right to refuse reimbursement of parcels that arrive improperly packaged.

The returned products must be in the same condition as when they were received: no damage, no defects (except for the situation in which the customer reported the presence of a defect to the representatives of zapatos.co.uk). All returned parcels must be in the same condition in which they were received, in the original packaging, undamaged, with no boxes stuck on it.